OUR POLICIES

No-Shows & Cancellations:

Clients will receive an sms text reminder/confirmation 48 hours prior to all appointments booked with our commission stylists.

We kindly ask that you notify us within 24 hours of your appointment time should you need to cancel or make an adjustment to services. 

Repeated cancellations made with less than 24 hours notice may incur a non-refundable charge of 50% of your total service and may be blocked from booking future appointments.

Clients who no-show will be charged a 50% of service fee.

Being more than 15 minutes late to your appointment may result in cancellation.

Children:

The safety of your children is our utmost concern. Our salon is not child-proof. Concrete stairs, sharp instruments, hot tools, and chemicals make for a potentially dangerous environment for young children.

In order to create a safe and relaxing atmosphere at Salon Cypress we kindly asked that only well-behaved children receiving services be present in the salon. parents may not hold small children in laps while receiving services due to liability and inability for our stylists to perform their jobs with ease and in a timely manner.

Children may not play outside unattended.

New Client Consent Forms:

New clients will be sent a short digital consult and liability consent form. This form is required to be completed at least 24-hours before appointments and must be completed and signed to proceed with services. Clients who refuse to complete or sign this form will not be serviced and will be blocked from booking.

Kindness & Respect:

Our priority is to create a safe space for our stylist to perform their best and to care for their clients and for our clients to feel comfortable and at ease.

We stand against any type of blatant rudeness, bullying, harassment, racism, homophobia, transphobia, xenophobia, etc.

If any client treats our stylists or any other clients in a way which may be hurtful, harassing, or mean-spirited they will be asked to leave and will be blocked from booking.

Additional Guests:

We kindly ask that clients refrain from bringing additional guests to the salon while receiving hair services as seating space is limited. Should you need to bring a guest, please limit to one person and understand that additional seating may not be available based upon how booked we are.

We do not permit significant others to consult or guide stylists in client services or to sit in stylist chairs next to the individual receiving a service.

Service Adjustments:

Salon Cypress has a 7-day guarantee on all hair services in which we will be happy to make necessary adjustments within reason. Salon Cypress does not offer refunds for services performed. 

Hair extensions:

Hair must be paid in full at time of booking as well as a 50% service deposit. Cancelling with less than 24 hours notice will result in loss of service deposit and you will have 14 days to pick up purchased hair before it is donated to stylists in training.

All hair sales and extensions services are final unless a manufacturers defect occurs. Following post-care instructions is necessary to ensure the quality and condition of hair extensions.

In extreme cases if at home maintenence is not followed, resulting in slippage, hair matting, discoloration due to chemical use, sunblock, and spray tanner, etc. salon cypress reserves the right to deny future extension services.

Please find our hair extension home care and maintenance information here.

Independent Artist Booking and Service Pricing:

Salon Cypress rents space to independent, self-employed artists. These individuals are not employed by Salon Cypress and have no affiliation with Salon Cypress pricing, booking. or salon contact phone number or email. To book with or communicate with any Independent artists, you must reach out to them directly via their booking links, social media, or direct contact.

Salon Cypress does not give out personal information including phone numbers of any Independent artists nor do we handle any scheduling, payments exchanged for services, or conflicts between stylists and their clients.