SALON POLICIES

No-Shows & Cancellations 

We kindly ask that you notify us within 24 hours of your appointment time should you need to cancel or make an adjustment to services. 

Clients who no-show will be charged a 50% of service fee to ensure that our stylists are compensated for their lost income.

Repeated cancellations made with less than 24 hours notice may incur a non-refundable charge of 50% of your total service and may be blocked from booking future appointments..
Being more than 15 minutes late to your appointment may result in an cancellation.

Children:

The safety of your children is our utmost concern. Our salon is not child-proof. concrete stairs, Sharp instruments, hot tools, and chemicals make for a potentially dangerous environment for young children.

In order to create a safe and relaxing atmosphere at Salon Cypress we kindly asked that Only well-behaved children receiving services be present in the salon. parents may not hold small children in laps while receiving services due to liability and inability for our stylists to perform their jobs with ease and in a timely manner.

Children may not play outside Unattended.

Children under the age of 18 must have a parent or guardian present for the entirety of the Service.

kindness & respect policy:

Our priority is to create a safe space for our stylist to perform their best and to care for their clients and for our clients to feel comfortable and at ease.

we stand against any type of blatant rudeness, bullying, Harrassment, racism, homophobia, transphobia, xenophobia, etc.

If any client treats our stylists or any other clients in a way which may be hurtful, Harassing, or mean-spirited they will be asked to leave and will be blocked from booking.

Additional guest policy:

While we understand that bringing a family member, partner, friend, etc. is sometimes necessary, we kindly ask that clients refrain from bringing additional guests to the salon while receiving hair services as seating space is limited. Should you need to bring a guest, please limit to one person and understand that additional seating may not be available based upon how booked we are.

We do not permit significant others to consult or guide stylists in client services or to sit in stylist chairs next to the individual receiving a service.

Service Adjustments:

Salon Cypress has a 7-day guarantee on all hair services in which we will be happy to make necessary adjustments within reason. Salon Cypress does not offer refunds for services performed. 

Hair extensions:

Hair must be paid in full at time of booking as well as a 50% service deposit. Cancelling with less than 24 hours notice will result in loss of service deposit and you will have 7 days to pick up purchased hair before it is donated to stylists in training.

All hair sales and extensions services are final unless a manufacturers defect occurs. Following post-care instructions is necessary to ensure the quality and condition of hair extensions.

In extreme cases if at home maintenence is not followed, resulting in slippage, hair matting, discoloration due to chemical use, sunblock, and spray tanner, etc. salon cypress reserves the right to deny future extension services.

Please find our hair extension home care and maintenance information here.